Privacy Policy

1. Introduction

Welcome to our website. We are dedicated to providing clear, accurate, and helpful information regarding the Casino Ritzo platform, including its games, features, and services. Your privacy is of the utmost importance to us, and this Privacy Policy is designed to inform you about how we collect, use, protect, and handle your information when you visit and interact with our Site.

This policy applies to all information collected through our website. By using our Site, you consent to the data practices described in this statement. If you do not agree with the terms of this Privacy Policy, please do not use our Site.

2. Information We Collect

We may collect different types of information to provide and improve the content and services on our Site.

a) Personal Data

We only collect personally identifiable information ("Personal Data") when you voluntarily provide it to us. The types of Personal Data we may collect include:

  • Contact Information: If you choose to contact us via an email or a contact form, we may collect your name and email address in order to provide a response to your inquiry.
  • Newsletter Subscription: If we offer a newsletter and you choose to subscribe, we will collect your email address for the purpose of sending you the requested communications.

b) Non-Personal Data (Usage Data)

When you visit our Site, we may automatically collect certain non-personally identifiable information ("Usage Data"). This data helps us understand how our visitors use the Site, allowing us to improve its functionality and content. This information may include:

  • Your device's Internet Protocol (IP) address.
  • Your browser type and version.
  • The pages of our Site that you visit.
  • The time and date of your visit, and the amount of time spent on those pages.
  • Referring website addresses and other standard diagnostic data.

c) Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our Site and store certain information. Cookies are small files stored on your device that help us analyze web traffic and enhance your user experience. For detailed information on our use of cookies and how you can manage them, please review our separate Cookie Policy.

3. How We Use Your Information

The information we collect is used in the following ways:

  • To Operate and Maintain Our Website: To ensure our Site is secure, functional, and accessible to you.
  • To Improve Our Content and Services: By analyzing Usage Data, we can identify which topics are most helpful to our users and improve the overall user experience.
  • To Communicate With You: To respond to your questions, comments, and inquiries when you contact us directly.
  • To Send Optional Communications: If you have opted-in to a mailing list, we may use your email address to send you updates or new content. You may opt-out of these communications at any time by following the unsubscribe link in the email.

4. Legal Basis for Processing Data (GDPR)

For visitors from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this policy is based on:

  • Consent: We process your data for purposes such as sending newsletters only after you have given us your explicit consent.
  • Legitimate Interests: We process Usage Data based on our legitimate interest in operating, securing, and improving our website, provided these interests are not overridden by your data protection rights.

5. Data Sharing and Disclosure

We are committed to protecting your privacy. We do not sell, rent, or trade your Personal Data to any third parties. Your information may be shared only in the following limited circumstances:

  • With Third-Party Service Providers: We may use trusted third-party companies to perform services on our behalf, such as website hosting and analytics (e.g., Google Analytics). These providers are given access to your data only to perform specific tasks and are contractually obligated to protect it.
  • To Comply with Laws: We may disclose your information if we are required to do so by law or in response to a valid legal request from public authorities, such as a court or law enforcement agency in Canada or elsewhere.

6. Data Security

The security of your data is a primary concern. We implement a variety of security measures to maintain the safety of your personal information. Our Site uses SSL (Secure Socket Layer) encryption technology to protect data transmitted between your browser and our servers. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Your Data Protection Rights

You have certain rights regarding the personal information we hold about you. Depending on your jurisdiction, these may include:

  • The right to access: You can request a copy of the personal data we have on you.
  • The right to rectification: You can ask us to correct any information you believe is inaccurate or incomplete.
  • The right to erasure ("right to be forgotten"): You can request that we delete your personal data, under certain conditions.
  • The right to restrict processing: You can ask us to restrict the processing of your personal data.
  • The right to object to processing: You have the right to object to our processing of your personal data.
  • The right to data portability: You can request that we transfer the data we have collected to another organization, or directly to you.

To exercise any of these rights, please contact us at the email address provided below.

8. Children's Privacy

Our Site is not intended for use by anyone under the age of 19 (the legal gambling age in most Canadian provinces) or the legal age in their specific jurisdiction. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you become aware that your child has provided us with Personal Data, please contact us. If we discover that we have collected Personal Data from a child without parental consent, we will take steps to remove that information from our servers.

9. Links to Other Websites

Our Site is an informational resource and may contain links to third-party websites, including the official Ritzo online casino platform. If you click on a third-party link, you will be directed to that party's site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.

10. International Data Transfers

Our Site's servers may be located in various countries. If you are accessing our Site from outside this region, please be aware that your information may be transferred to, stored, and processed in a country that is not your own. By using our Site, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top. You are encouraged to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.